How Does Laurel Heights Create Truly Personalized Care Plans That Elevate Senior Living?
When you step into Laurel Heights you sense it instantly—the difference. There’s a quiet dignity in the way residents are greeted by name, a thoughtful touch in every detail, and a deep understanding that no two individuals age the same way. Here, care is not one-size-fits-all; it is bespoke, responsive, and deeply human.
For discerning seniors who expect more from their retirement experience—more enrichment, more connection, more dignity—Laurel Heights delivers. With a foundation built on respect, empathy, and individuality, this community exemplifies how customized care plans support a vibrant lifestyle.
The Art of Knowing: How Laurel Heights Gets to Know You
Creating a customized care plan begins long before any services are delivered. At Laurel Heights, the process of truly knowing each resident is treated with care, curiosity, and respect.
It starts with a conversation—actually, several.
Care team members sit down with each new resident and their family to understand not just health needs, but life stories. What brings joy? What routines bring peace? What challenges have been faced? These are more than icebreakers—they’re essential.
This process includes:
In-depth interviews with the resident and family members
A review of both medical and social history
Preferences regarding daily routines, meals, and activities
Understanding personal goals—whether it’s maintaining independence, exploring new hobbies, or staying connected with family and community
This approach aligns with our principle to offer resident-centred care, which has been shown to improve not only quality of life but health outcomes. Laurel Heights’ approach mirrors the principles of person-centred care outlined by the Alzheimer Society of Canada, which emphasize dignity, engagement, and emotional wellbeing as key pillars in supporting seniors—especially those living with cognitive changes.
Beyond Basics: What Customized Care Truly Means Here
Let’s be honest “customized care” is a term many communities throw around. But at Laurel Heights, it means something far richer than tailoring medication schedules.
Here, it encompasses:
Medical assistance tailored to individual conditions, mobility levels, and preferences for how care is delivered
Emotional support, with trained team members attuned to the subtle emotional cues of each resident
Dietary preferences, including cultural or religious considerations, allergies, and simply the meals residents love most
Lifestyle routines, from wake-up and bedtime preferences to engagement in social and spiritual activities
Imagine starting your day with your favorite breakfast, engaging in a tai chi class with friends, enjoying a curated art exhibit, and knowing your care needs are not only met but anticipated.
Evolving With You: How Care Plans Are Reviewed and Updated
Just as life evolves, so do care needs. At Laurel Heights, care plans are never static—they are living documents, designed to change as residents do.
Care plans are reviewed:
Annually, at a minimum
Any time a health change occurs, whether minor or major
In collaboration with the resident, family, and the full interdisciplinary care team
Who’s involved?
It’s a collaborative affair: care managers, nurses, dietitians, therapists, and—most importantly—the resident and their family.
This dynamic model ensures that residents receive the right care at the right time, in the way that feels most respectful and effective. Recent research highlights that person-centred care isn’t a one-time plan—it must evolve in step with a resident’s changing health, preferences, and goals.
What Families Say: Compassion, Communication, and Unrushed Care
For families, choosing Laurel Heights often comes down to trust—and that trust is earned through consistent, compassionate care.
Families most value:
Open, transparent communication—knowing they’re kept informed and involved
Compassionate interactions—team members know residents by name, and treat them like cherished individuals
Unrushed care—residents are given the time and attention they deserve, never feeling like a number
In a world where so many healthcare experiences feel transactional, Laurel Heights offers something beautifully rare: a sense of home, where care is infused with kindness and dignity. Here, care is not just a service; it’s a relationship built on trust, compassion, and human connection. Every interaction is infused with kindness, every routine wrapped in dignity, and every moment centred on honouring each person’s individuality. It’s not just about meeting needs it’s about creating a space where residents feel seen, valued, and loved, surrounded by a team who treats them like family. At Laurel Heights, care feels different because it is different.
Enrichment Opportunities That Complement Care
At Laurel Heights, care is just one part of a full and enriching lifestyle. Residents have access to a robust calendar of events, programs, and amenities that promote wellbeing and self-expression.
Some highlights include:
Art and music therapy programs, which enhance cognitive and emotional wellbeing
Wellness classes, from guided meditation to gentle fitness
Gourmet dining, tailored to individual dietary needs and tastes
Lush private gardens and spa services, supporting relaxation and enjoyment
A Life of Dignity, Enrichment, and Care
At Laurel Heights, customized care isn’t just a policy—it’s a philosophy rooted in respect, compassion, and excellence. For seniors who expect more, this community delivers a lifestyle where needs are met, preferences honored, and days enriched.
Continue your journey here
Looking to take the next step or simply stay connected? Here are a few helpful links:
Contact us – We’re happy to answer any questions you may have.
Book a tour – Come experience our community in person.
Virtual tour - Discover the warmth of our community from wherever you are.
Visit our YouTube channel – See daily life, special moments, expert interviews and resident stories in action.
About Laurel Heights
Located in Edmonton’s peaceful Meadows area, Laurel Heights is a senior living community that blends comfort, culture, and connection. With a focus on inclusivity, it offers a nurturing environment where residents can enjoy independence while being supported by a caring community. The residence boasts modern, spacious suites tailored for both Independent and Supportive Living, thoughtfully equipped with amenities such as kitchenettes and emergency call systems to ensure safety and convenience. Managed by Optima Living, a trusted operator with over 15 years of experience in Western Canada, Laurel Heights is dedicated to providing exceptional senior care, ensuring that every resident leads a fulfilling and dignified life.